At this point I have escalated these issues to Honda Client Relations. Immediately after this the navigation system crashed and the screen went black. I replied back, "Just to be clear, what you are saying is that the navigation system in your '19 Honda Pilot is outdated compared to the nav system in the '17 Pilot?" Their reply was different systems. Called the dealer and told them of the problem and that it would appear that the update was a failure.ĭealer called Honda Tech and the response was that it was a different system from the '17 and it would thus have different software and different maps. When I drove in the now updated '19 Pilot, I immediately noticed that these new streets were not included. When I updated the nav in my previous '17 Pilot, I was happy to see many of the new streets were included in the update. Also, I had updated the nav system in the '17 a week before trading it in, so I have experience with updating the nav system. I have owned a '16 and a '17 and now a '19. I feel it is necessary to point out at this point that this is my 3rd Honda Pilot in 3 years. The next day after picking up the vehicle I received an email from the Service Manager acknowledging that I will have this problem again in the future and that if I want them to fix it that I would have to pay the hourly charge. When I asked why I could not do it they could not provide an answer. The dealer took the vehicle back a couple of days later and completed the update. He asked me to send him an email so he could understand it better. Spoke to the new Service Manager and shared my disappointment with him. At this point very frustrated as if this were a hand held nav unit, I would have returned it to the store by now.ĭealer wouldn't budge so I picked up the vehicle without the problem corrected. Could not convince them that it wasn't that I didn't want to update it, it was that I kept getting errors with it. Dealer said it would charge me hourly rate x 2 hours to update maps. At this point I just thought I would let dealer handle it.īack to the garage with the vehicle and told them about the problem. They wanted contents of the tech's usb drive to help. Thanked Tech for his help came home and called Garmin Support. Connected the usb to laptop and Garmin Express and received Error device not compatible - Contact Garmin Express for support. Tech offered to use his personal usb drive and it appeared to write to usb. Tech came out and saw the problems that I was having. A closer inspection of the usb showed that it did not contain any files, so while the system appeared to write to the usb, it was not.Īfter weeks of this I finally got frustrated and took the car to the dealer. The system failed to write to two usb drives, and when it did claim to write to a third usb drive, Garmin Express could not recognize the device. Try as I might to update it, I kept getting errors. Having traded in my 2017 EX-L NAVI for the new 2019, I knew that there was a new update for the NAV system. Picked up my 2019 EX-L NAVI in Oct and started having problems with the Infotainment right away.
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